At Diabetes Research & Wellness Foundation we are committed to protecting your privacy.

This statement is made in the light of the requirements of the Data Protection Act 1998 in order to alert valued contacts to Diabetes Research & Wellness Foundation's data processing practices which will govern the processing of your data.

If you have any queries about this statement please contact the Office Manager at Diabetes Research & Wellness Foundation, Northney Marina, Hayling Island, Hampshire PO11 0NH or email dataprotection@drwf.org.uk.

How do we collect information?

We will obtain personal information from you when you enquire about our activities, subscribe to the Diabetes wellness Network or make a donation to us. We may also receive information about you from third parties, for example from a friend who wants to tell you about the website.

What information do we collect?

The types of information collected might include personal data as defined by the 1998 Act. This may include name, e-mail address, postal address, telephone number, fax number. Credit/debit card or bank account details may be collected when payments or donations are made to the charity but these will only be retained if a direct debit is being set up. Direct debits are stored on a secure server housed by Phrasis KBDM, who are also responsible for the direct debit processing.

Sensitive personal data, such as whether you have diabetes, will only be processed with your consent, as stated below. If appropriate, this information will be stored on an internal database only and used solely for internal administrative and analytical purposes.

As we are an international organisation, non-sensitive data may reside in a database outside of the UK.

How do we use this information?

Data processing will only take place where authorised by the 1998 Act conditions. We may use your non-sensitive personal information to provide you with the services, products or information you have requested, for administration purposes and to further our charitable aims, including for fundraising activities.

Will we disclose the information we collect to outside parties?

We may need to share your information with our service providers, associated organisations and agents for these purposes.

We may also share your information with other reputable organisations, in the interests of Diabetes Research & Wellness Foundation. We only use your personal information for direct marketing purposes if we are allowed to do this by law or if we have your consent. You can choose not to have your personal information passed on to third parties for direct marketing purposes at any time by contacting Diabetes Research & Wellness Foundation, Northney Marina, Hayling Island, Hampshire PO11 0NH or email customer.services@drwf.org.uk.

We may also need to disclose your information if required to do so by law.

Your consent

By choosing to provide us with your personal data, including sensitive personal data such as on your health, you consent to the processing of any information you provide in accordance with the above purposes and this privacy statement. Where your consent has not been gained (eg when your personal details have been passed to us by someone else), we will only process your data in so far as it is necessary to fulfil our obligations or the performance of a contract (eg to supply monthly editions of our newsletter).

By voluntarily providing us your personal data, you also consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary, for the above purposes. If we do make such a transfer, we will, if appropriate, put a contract in place to ensure your information is protected.

How do we protect personal information?

We use a secure server when you make a donation via our website, provided by Phrasis KBDM. We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. These obligations can be enforced only through the Information Commissioner.

Right of access

You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.

Changes

If your personal details change, please help us to keep your information up to date by notifying us at the above address.

We reserve the right to amend this privacy statement. If we do so, we will post notice of the change on our website and you will be deemed to have accepted such changes.

Do we use 'Cookies'?

'Cookies' are small pieces of information stored on the hard drive of a user's computer which contain information about the user.

Diabetes Research & Wellness Foundation may store information about your user preferences (e.g. preferred text size) using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to help enhance your interaction with our web site.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file names ending in @drwf.org.uk.txt.

If you want to prevent our cookies being stored on your computer in future, you may do so by referring to your internet browser's instructions. You can do this by clicking on the "Help" menu. Please note, however, that if you disable our cookies you may not be able to access certain areas of our site. Further information on deleting or controlling cookies is available at www.AboutCookies.org.

Question & Answer Knowledge Base

If you contact our Question & Answer Panel in writing, you may choose to provide details of a personal nature. Only the professionals on this panel use your personal information and only for the purposes of dealing with your enquiry/enquiries. Answers provided to you, which may include some details personal to the original enquirer, may be posted anonymously on our website and/or printed in Diabetes Wellness News. They will not pass on your details to anyone else without your express permission.

Your personal information and details of the enquiries received are stored on a secure database. If for any reason you wish to have your personal details removed from their records, please contact the Diabetes Research & Wellness Foundation.