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Mental health hotline set up for NHS staff tackling COVID-19

Mental health hotline set up for NHS staff tackling COVID-19

Support package launched to aid health workers during pandemic.

Published: Apr 15, 2020
Category: Healthcare Professionals
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The NHS has announced the launch of a mental health hotline to support 1.4 million health workers as they help people deal with the coronavirus.

NHS staff will be able to call or text a free number staffed by thousands of specially trained volunteers to receive support and advice regarding the pressures they face every day during the global health emergency.

The volunteers will listen to NHS staff and give psychological support to those who need it.

Anyone who requires further help will be signposted to other services ranging from practical and financial assistance through to specialist bereavement and psychological support.

A text service will be available 24/7. A phone line service will be open from 7am to 11pm every day.

The package of measures is part of extensive work the NHS is doing to help provide expert care during the COVID-19 (coronavirus) pandemic.

Prerana Issar, Chief People Officer for the NHS, said: “We need to do everything we can to support our incredible NHS people as they care for people through this global health emergency.

“That’s why we have developed a range of support for all NHS staff from one to one mental health support to a sympathetic voice to confide in.

“The NHS is rightly doing everything we can for our staff, but the best thing that the public can do if they want to do their bit for nurses, doctors and other NHS staff, is to protect them by staying indoors and washing your hands.”

More than 1,500 volunteers who will be staffing the lines have been sourced from charities including Hospice UK, the Samaritans and Shout.

The NHS has also partnered with Headspace, UnMind and Big Health to offer a suite of free apps to assist staff with their mental health.

The apps offer support on everything from guided meditation, tools to battle anxiety and help with sleep problems.

Danny Mortimer, Chief Executive of NHS Employers, said: “We know our teams are providing tremendous support, not just to the patients they’re treating, but to each other, across the health service.

“It is extremely heartening to see this kind of support will be available to NHS teams, via phone, text and online. As the pandemic continues, our people will face new and growing challenges on a daily basis, and it’s therefore more important than ever that they are able to access resources to help them manage their wellbeing, in a way that suits their needs.”

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Category: Healthcare Professionals
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