Contact Us

Contacting the public

We raise awareness and money to support our work in a number of ways. We work within the requirements of the Data Protection Act and PECR regulations and take steps to ensure we do not contact members of the public registered with the Mailing Preference or Telephone Preference Service or those who have specifically asked us not to contact them. Our full privacy and processing statement can be read here.

By post

Our annual, national direct mail programme is aimed at improving awareness of diabetes and public understanding, as well as generating funds to support all of our charitable objectives. This programme includes a biennial sweepstake competition.

DRWF works with a response handling company called Mosaic Fulfillment Solutions based in York. Mosaic works with a number of leading charities in the UK to provide effective administrative services such as receiving campaign responses, thanking, banking and payment processing. Mosaic holds ISO 9001 accreditation in data management and ISO 27001 information security management, demonstrating compliance with required Data Protection, PECR and Payment Card Industry Data Security Standards (PCI DSS).

By telephone

From time to time we may contact existing supporters by telephone. This may be done by an in-house team or by using a specialist agency. If the latter option is employed, the agency will always identify itself as 'working on behalf of DRWF'. We do not call supporters that are not in an existing relationship with us nor do we call supporters who have specifically asked us not to do so.

Concerns?

Questions or concerns about any of our communications or activities should be directed to our head office at:

Diabetes Research & Wellness Foundation
Building 1000
Langstone Park
Havant
Hampshire
PO9 1SA
Tel: 023 9263 7808
Email: enquiries@drwf.org.uk

You can download our Complaints Procedure policy here.